Saturday, November 19, 2011

Finish your transaction and THEN finish your conversation

I love evaluating customer service. Especially the service cashiers at grocery stores provide. I worked at grocery store throughout college and hopefully I’ve never committed any of these no-nos.  

I was wrapping up at a store this afternoon when a manager called out to the cashier “Charlie, Charlie! What are you still doing here?”  Of course this grabbed Charlie’s attention and he stopped paying me any attention. I counted in my head one, two, three, four... as he waited held my card, receipt and coupons hostage in his hand and held a conversation about what time his shift ended.

...ten, eleven, twelve... Couldn’t he just hand me my things and let me go?.... sixteen, seventeen, eighteen... Shouldn’t the MANAGER know better?... twenty one... Oh hello! You remembered I’m here!

Tight polite smile and I’m outta here. 

Stupid Minnesota nice kept me from saying “HELL-OOO! Can I go now?”

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